returns and exchanges

All returns must be authorized by email, service@laerbrand.com  Returns requests must be received within 14 days of you receiving your order.  All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to customer. All charges related to shipping are your responsibility and are non-refundable. Shipping costs for a replacement item is FREE up to one time per item, however, payment of duty and tax charges is still the responsibility of the customer.  Select items are not eligible for return or refund. Laer reserves the right to refuse any returns at any time.

Please note that return items purchased at full price could be subject to a restocking fee of $35.00 plus shipping.  Items for exchange will be done for free domestically and for a small charge internationally. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have been purchased at full price without a discount code or sale. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

service@laerbrand.com.

 

Sale Items (if applicable)

Only designated regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items may only be exchanged for another size or style. 

 

Discounted Items (if applicable)

Only designated regular priced items may be refunded, unfortunately discounted items cannot be refunded. Discounted items may only be exchanged for another size. 

 

Special Material Items (if applicable)

Only designated regular priced items may be refunded, unfortunately items made from special materials may only be exchanged for another size. 

Customized Items (if applicable)

Items ordered with custom sleeve lengths or other alterations are not eligible for return or exchange.

 

Exchanges (if applicable)

If you need to exchange a item for another size or style, send us an email service@laerbrand.com for instruction.

Shipping Returns back

All returens must obtain a authorization and a address to return to. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.